Opinion

Why Artificial Intelligence can’t replace humans in the workforce

Questions answered in this article: (3 min read)

Humanity owes an enormous part of its success to one process: job specialization. Jobs enable organizations to run effectively and they also provide services to individuals across the globe. Not only do jobs support the companies, but they also provide their employees with income, something necessary for survival. What would happen to the world if job opportunities were taken away from people? Society would virtually be at the same economic level as the Great Depression. Many businesses would shut down because individuals can’t spend money for leisure purposes due to unemployment. Crime rates would drastically spike up because of people having to resort to burglary to survive. In other words, the world would be utter chaos. 

In recent years, people have started to fear new technology, namely artificial intelligence, as a threat to humans’ jobs in the future. Robots that have artificial intelligence attempt to mimic humans’ thoughts and actions, and since the start of this field in the 1950s, AI robots have rapidly peaked companies’ interest. Robots are practically infallible, and their speed and efficiency in completing tasks are unrivaled by humans. On top of that, they don’t take wages and only need minimal maintenance costs. So will they replace humans in the workforce someday? No.

There’s two reasons why they won’t.

  1. AI can’t register emotions like a human
  2. AI can’t build relations like a human, either

Reason 1: AI can’t register emotions like humans

Firstly, artificial intelligence is incapable of accomplishing tasks that require emotional intelligence. While artificial intelligence is able to predict a human’s actions, it can’t actually do the task as effectively as a human. For example, a therapist can advise an individual dealing with depression on how to get emotionally better. This is because the therapist can analyze the victim’s emotions, gauge how serious the issue is, and provide the guidance needed. Artificial intelligence is unable to do this because all it can do is regurgitate information from textbooks. Some of the treatments suggested might not even be helpful for the victim. However, a human therapist can come up with a unique solution for the victim, thus making the proposed diagnosis much more effective. Artificial intelligence also can’t communicate with other individuals like a human can, which could be problematic for a certain business. 

Reason 2: AI can’t build relations with humans

The second reason why AI won’t replace humans in the workforce is that artificial intelligence is unable to build relations, something that is essential in the working environment. For a corporation to be successful, employees must work together to achieve a goal. A recent study has shown that companies that tend to have high employee engagement are 21% more profitable than other corporations. Artificial intelligence won’t be able to work with other individuals like a human can, proving that artificial intelligence won’t actually replace humans if the company was rational. 

The idea of machines replacing humans in the workforce has already occurred. The Industrial Revolution introduced factories and mechanized machines to society. In fact, many people thought that these mechanized machines would replace their tasks; however, they did the exact opposite. Not only did the Industrial Revolution provide more jobs to people, but it also drastically improved the efficiency of automation. Similar to the Industrial Revolution, the artificial intelligence revolution will also lead to an increase in the number of jobs. To conclude, artificial intelligence won’t replace humans in the workforce. Instead, just as how calculators didn’t replace mathematicians, artificial intelligence will serve as a compliment to employees instead of replacing them.

A graph predicting the number of jobs in the future using data
Medium.com

TL;DR

  • Artificial intelligence won’t be able to replace humans in the workforce for multiple reasons.
  • Artificial intelligence can’t apply emotional intelligence in situations where it is requires, thus leading the method artificial intelligence uses as less effective.
  • Artificial intelligence won’t be able to build relations with other workers, causing the workspace to not be as productive.
  • A similar scare of the loss of jobs has occurred with the Industrial Revolution, but in reality, more jobs were created.

Sources

  1. https://medium.com/@kollikalyani/why-ai-wont-replace-humans-in-a-nutshell-74643bceb078
  2. https://www.bbvaopenmind.com/en/technology/artificial-intelligence/why-ai-can-never-replace-a-good-employee/

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